Frequently Asked Questions (FAQ)
1. What is Lioness Walk?
Lioness Walk is a premium women's fashion brand specializing in elegant blazers, western wear, and contemporary fashion designed to empower confident women with timeless style and exceptional quality.
2. What products do you offer?
We offer a carefully curated collection of:
- Premium Blazers
- Co-Ord Sets
- Dresses
- Tops
- Trousers
- Jackets
- Seasonal Collections
- Limited Edition Designs
3. How do I choose the correct size?
Every product includes a detailed Size Guide to help you find your perfect fit. If you're unsure, our customer support team will be happy to assist you.
4. Are your products made from premium fabrics?
Yes. We use carefully selected, high-quality fabrics to ensure comfort, durability, and a luxurious feel and we also shipped our fabric from Europe.
5. Do you ship across India?
Yes. We deliver to most locations across India through our trusted delivery partners.
6. How long does delivery take?
Orders are usually delivered within **15–20 business days**, depending on your location.
7. Can I track my order?
Yes. Once your order is shipped, you will receive a tracking number via Email and WhatsApp.
8. What payment methods do you accept?
We accept:
- UPI
- Credit Cards
- Debit Cards
- Net Banking
- Wallets
- Razorpay Secure Payments
9. Is Cash on Delivery (COD) available?
COD availability depends on your delivery location and selected products.
10. Can I return or exchange my order?
Yes. We offer an easy return and exchange policy for eligible products. Items must be unused, unwashed, and returned with original tags and packaging.
11. What if I receive a damaged or incorrect product?
Please contact us within **48 hours** of delivery with photos of the product. Our support team will resolve the issue as quickly as possible.
12. How can I contact customer support?
You can reach us through:
- Email Support
- WhatsApp Support
- Contact Us page on our website
Our team will respond as quickly as possible during business hours.
13. Are your collections limited edition?
Many of our collections are produced in only single piece with single size to maintain exclusivity and premium quality.
14. How can I stay updated on new collections?
Subscribe to our newsletter and follow Lioness Walk on Instagram, Facebook, and other social platforms to receive updates on new arrivals, exclusive launches, and special offers.
15. Is my payment information secure?
Absolutely. All payments are processed through secure, encrypted payment gateways. We do not store your card or payment details.
16. Can I cancel my order?
Orders can be cancelled before they are shipped. Once dispatched, cancellation is no longer possible, but you may request a return if the product is eligible.
17. Do you offer gift packaging?
Yes. Selected products are available with premium gift packaging, making them perfect for special occasions.
18. How can I know when a sold-out item is back in stock?
You can use the Notify Me option on the product page or subscribe to our newsletter to receive restock notifications.
Still Have Questions?
We're always happy to help.
Email: - [support@lionesswalk.com]
(mailto:support@lionesswalk.com)
Support Hours: Monday – Saturday | 10:00 AM – 7:00 PM
Lioness Walk– Walk Bold. Walk Elegant. Walk Like a Lioness.