Shipping policy

Thank you for shopping with Lioness Walk. We are committed to delivering your order safely and efficiently. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• All orders are processed within 1–3 business days after successful payment confirmation.
• Orders are processed only on business days (Monday to Saturday), excluding public holidays.
• Once your order is processed, you will receive a confirmation email or SMS with your shipping details.

2. Shipping Timeline

At Lioness Walk, each order is carefully prepared and packed to ensure the highest quality.

Estimated Delivery Time:
• Orders are typically delivered within **15 to 20 business days** from the date of order confirmation.

Delivery times may vary depending on:
• Your delivery location
• Courier partner availability
• Public holidays
• Weather conditions
• Unforeseen logistical delays

Please note that the estimated delivery time is not guaranteed and may occasionally take longer due to circumstances beyond our control.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed during checkout before payment.
• We may offer free shipping on selected products or promotional offers from time to time.

4. Order Tracking

Once your order has been shipped, you will receive:

• A Shipping Confirmation Email or SMS
• Tracking Number
• Courier Partner Details

You can use the tracking number to monitor the status of your shipment.

5. Delivery Attempts

Our courier partners will usually make multiple delivery attempts.

If delivery cannot be completed due to:
• Incorrect address
• Customer unavailable
• Incorrect contact number

the package may be returned to us. Additional shipping charges may apply for re-shipping.

6. Incorrect Shipping Information

Please ensure your shipping address and contact details are accurate before placing your order.

Lioness Walk is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

7. Delayed Deliveries

Although we strive to deliver every order within 15–20 business days, delays may occur due to:

• High order volumes
• Festivals and public holidays
• Weather conditions
• Natural disasters
• Courier partner delays
• Government restrictions
• Remote delivery locations

We appreciate your patience in such situations.

8. International Shipping

Currently, Lioness Walk ships only within India.

We do not offer international shipping at this time.

9. Damaged or Lost Packages

If your package arrives damaged or appears to be lost during transit, please contact our customer support within **48 hours** of the expected delivery date.

Please provide:
• Order Number
• Photos of the damaged package (if applicable)
• Photos of the product
• Any relevant delivery details

We will investigate the issue and work towards an appropriate resolution.

10. Refused Deliveries

If you refuse to accept a shipment without a valid reason, any applicable shipping and return charges may be deducted from your refund, where permitted by law.

11. Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return in accordance with our Return Policy after receiving the product.