Privacy policy

Welcome to Lioness Walk. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or place an order on our website, we may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Mobile Number

  • Shipping Address

  • Billing Address

  • PIN Code

  • Payment Information (processed securely through payment gateways)

  • Order History

Device Information

We automatically collect:

  • IP Address

  • Browser Type

  • Device Information

  • Operating System

  • Time Zone

  • Cookies

  • Pages Visited

  • Referral Source

2. How We Use Your Information

We use your information to:

  • Process your orders

  • Deliver products

  • Send order confirmations

  • Provide customer support

  • Process returns and refunds

  • Improve our website and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Send promotional offers (only if you opt-in)

  • Comply with legal obligations

3. Payment Security

We do not store your debit card, credit card, UPI, or banking information.

All payments are securely processed through trusted third-party payment gateways using industry-standard encryption.

4. Cookies

Our website uses cookies to:

  • Remember your preferences

  • Keep products in your shopping cart

  • Improve website performance

  • Analyze visitor behavior

  • Provide a better shopping experience

You can disable cookies in your browser settings, although some website features may not function properly.

5. Sharing Your Information

We never sell your personal information.

We may share your information only with trusted third-party service providers, including:

  • Shipping and logistics partners

  • Payment gateway providers

  • Marketing and analytics providers

  • Customer support tools

  • Government authorities when legally required

These partners only receive the information necessary to perform their services.

6. Data Security

We take reasonable security measures to protect your personal information, including:

  • SSL Encryption

  • Secure Payment Processing

  • Restricted Access to Customer Data

  • Firewall Protection

  • Regular Security Monitoring

While we strive to protect your information, no method of transmission over the internet is 100% secure.

7. Your Rights

You have the right to:

  • Access your personal information

  • Update or correct your information

  • Request deletion of your personal data

  • Withdraw marketing consent

  • Request details about how your data is used

To exercise these rights, please contact us using the details below.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send:

  • New Collection Launches

  • Exclusive Offers

  • Seasonal Sales

  • Fashion Updates

  • Promotional Campaigns

You may unsubscribe at any time using the unsubscribe link in our emails.

9. Children's Privacy

Lioness Walk does not knowingly collect personal information from individuals under the age of 18.

If we become aware that such information has been collected, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those external websites.

We encourage you to review their privacy policies before providing personal information.

11. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

  • Improve customer service

After this period, your information is securely deleted or anonymized.

12. Changes to This Privacy Policy

Lioness Walk reserves the right to update this Privacy Policy at any time.

Any changes will be posted on this page along with the revised Effective Date.

We encourage customers to review this page periodically.

13. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us.

Lioness Walk

Email: support@lionesswalk.com

Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

14. Consent

By accessing or using the Lioness Walk website, you acknowledge that you have read, understood, and agreed to this Privacy Policy.