Refund policy

At Lioness Walk, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.

You may request a return within 7 days from the date your order is delivered.

Eligibility for Returns

To qualify for a return, the item must:

  • Be unused, unwashed, and unworn.

  • Be in its original condition.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, perfume, makeup, deodorant marks, or damage.

We reserve the right to reject returns that do not meet these conditions.

Items Not Eligible for Return

The following items cannot be returned:

  • Products purchased during clearance or final sale.

  • Gift cards.

  • Customized or personalized products.

  • Products damaged due to misuse or improper care.

  • Items returned without original tags or packaging.

Return Process

To initiate a return:

  1. Contact our customer support within 7 days of receiving your order.

  2. Share your Order Number.

  3. Provide clear images of the product (if requested).

  4. Once approved, we'll provide return instructions.

  5. Pack the item securely and ship it back to our return address.

Please do not send products without receiving return approval.

Return Shipping

  • If the return is due to a damaged, defective, or incorrect product delivered by Lioness Walk, we will bear the return shipping cost.

  • For returns due to personal preference (size, colour preference, style change, etc.), the customer may be responsible for return shipping charges.

Product Inspection

After receiving the returned product, our quality team will inspect it.

Once approved, the refund process will begin according to our Refund Policy.

Refund Policy

Effective Date: [Insert Date]

At Lioness Walk, we strive to ensure a smooth and transparent refund process.

Approved refunds will be processed within 30 days from the date the returned product successfully passes our quality inspection.

Refund Eligibility

Refunds are available when:

  • The returned product passes inspection.

  • The item complies with our Return Policy.

  • The product is received in original condition.

Refund Method

Refunds will be issued using the original payment method.

Depending on your payment provider, it may take additional time for the amount to reflect in your account.

Refund Timeline

  • Return Request: Within 7 days of delivery.

  • Product Inspection: Usually within 3–7 business days after receiving the product.

  • Refund Processing: Within 30 days after approval.

Partial Refunds

Partial refunds may be applicable if:

  • The item is returned with missing accessories.

  • Original packaging is damaged.

  • Product shows signs of use.

  • Tags are removed.

The refund amount will depend on the condition of the returned item.

Non-Refundable Items

Refunds will not be issued for:

  • Products returned after the 7-day return period.

  • Used, washed, or damaged items.

  • Final sale products.

  • Customized products.

  • Gift cards.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Include:

  • Order Number

  • Photos of the product

  • Photos of the packaging

We will review your request and arrange a replacement or refund if eligible.

Order Cancellation

Orders can only be cancelled before they are shipped.

Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery according to our Return Policy.